Frequently Asked Questions
What are Custom Glasses?
XCombo Custom Glasses, also known as Combo Glasses, combine versatility, style, and convenience in a single pair. Each...
What are Top Frames?
Top Frames, also called toppers or external frames, are lightweight plastic add-ons without lenses. They snap onto the...
What are Base Frames?
Base Frames are the core frames with lenses. They feature lightweight yet strong metal fronts and temples, adjustable...
What types of prescription lenses do you support?
We provide Single vision, Reading, Progressive, and Bifocal lenses, as well as Functional Lenses. Options include Clear, Blue...
What categories of top frames do you offer?
We currently offer Solid Color Top Frames and Crystal Color Top Frames. Pattern Collection and Premium Designs are...
What XCombo frame styles are available?
We currently offer three styles: Aura, a medium cat-eye frame; Mira, a wide cat-eye design; and Soline, a...
How do toppers attach to base frames?
XCombo toppers use a snap-fit system. Simply align the topper with the base frame and press it into...
Is XCombo modular eyewear?
Yes. One base frame can pair with hundreds of interchangeable top frames in solid colors, transparents, and themed...
How can I place an order online?
Please visit How to Buy Prescription Glasses Online on XCombo for a step-by-step guide on...
Do I have to pay for return shipping?
Yes, return shipping is the customer’s responsibility unless the item is defective or incorrect.
When will my credit card be charged for my order?
Your credit card will be charged once your order is confirmed.
Is it safe to enter my credit card information on your website?
Yes. Our website employs industry-standard SSL encryption and rigorous security protocols to ensure that all payment and personal...
Can I track my order?
Yes. Once shipped, you’ll receive a tracking number to follow your order.
What payment methods do you accept?
We accept Credit/Debit Cards, Goolge Pay, Apply Pay and PayPal.
Take a look through our FAQs, and if you don't find what you're looking for, feel free to reach out to our support team for further assistance. Happy browsing!