Shipping Policy
This Shipping Policy governs the shipment and delivery of products purchased from xcombo.com. All shipping services and order fulfillments are operated and managed by Hangzhou Quankebao Network Technology Co., Ltd. (operating as XCombo, hereinafter referred to as “we,” “us,” or “our”). We are dedicated to delivering your modular eyewear safely and efficiently to your doorstep.
Delivery Timeline
The total delivery timeline for each order is divided into two distinct stages:
- Processing Time: 3–7 business days, during which your order is verified, your custom lenses are crafted, and the shipment is prepared.
- Shipping Time: 6–13 business days, depending on the destination within the Contiguous United States.
Order Processing Matrix
Because prescription and specialized lenses require meticulous crafting, processing times vary by product type:
| Product/Lens Type | Processing Time |
|---|---|
| Frame Only | 3 business days |
| Non-Prescription | 3 business days |
| Single Vision | 3–5 business days |
| Readers | 3–5 business days |
| Blue-Light Blocking | 3–5 business days |
| Bifocal / Progressive | 5–7 business days |
| Photochromic / Polarized | 5–7 business days |
| Tint / Mirror | 5–7 business days |
Shipping Methods & Costs
We currently offer reliable, tracked shipping services across the United States:
| Shipping Region | Shipping Method | Cost | Shipping Time |
|---|---|---|---|
| Contiguous US | Advanced Shipping | $6.95 | 6–13 business days |
🎁 Free Shipping Policy
We are pleased to offer FREE Advanced Shipping on all U.S. orders over $69 (calculated on the product subtotal, excluding taxes, promo codes, and any other fees).
Shipping Limitations & Exclusions
To ensure a reliable shipping experience, we currently limit our service area:
- We ship exclusively to the continental United States (Contiguous US).
- Shipping to Alaska, Hawaii, and off-shore U.S. territories (such as Puerto Rico, Guam, etc.) is currently not available.
- We do not ship to P.O. Boxes or APO/FPO/DPO military addresses.
Duties & Taxes
- Sales Tax: Applicable state and local sales taxes will be calculated and applied at checkout based on your shipping address.
- Import Duties: All import duties, tariffs, and clearance fees associated with shipping your order to the United States are fully covered by us. You will not be charged any additional customs fees upon delivery.
Shipment Confirmation & Order Tracking
Once your package leaves our fulfillment center, we will send you a Shipment Confirmation Email containing your carrier tracking number(s).
You can monitor your package’s journey at any time by visiting our dedicated tracking portal: [Track Your Order].
Delivery Disclaimers
Please note that delivery timelines are estimated and not guaranteed. Actual delivery dates may vary slightly due to external factors beyond our control, including carrier bottlenecks, severe weather, customs delays, or high-volume peak seasons (e.g., Black Friday/Cyber Monday).
Contact Information
If you have any questions or concerns regarding your order’s shipment, delivery status, or tracking, please feel free to reach out to our dedicated support team:
Operating Entity: Hangzhou Quankebao Network Technology Co., Ltd. (operating as XCombo)
Customer Support Email: info@xcombo.com