Privacy Policy

Effective Date: October 1, 2025 (Updated: July 14, 2026)

At XCombo.com, protecting your privacy is our priority. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable laws, including U.S. state privacy laws (such as the California Consumer Privacy Act – CCPA/CPRA) and the General Data Protection Regulation (GDPR).

1. Who We Are

This website (https://xcombo.com) is operated by Hangzhou Quankebao Network Technology Co., Ltd. (operating as XCombo, hereinafter referred to as “we,” “us,” or “our”).

Operating Entity & Data Controller:
Hangzhou Quankebao Network Technology Co., Ltd.
Yuhang District, Hangzhou, Zhejiang, China
Email: info@xcombo.com

2. SSL / Data Security

We use SSL/TLS encryption (HTTPS) to protect your personal data during transmission. This ensures that all information you submit on our website, including login details, checkout information, and contact forms, is secure from unauthorized access.

3. Information We Collect

When you visit our website, make a purchase, or interact with us, we collect the following types of information:

  • Device & Browsing Information: IP address, browser type, operating system, and details about how you interact with our Site (collected via cookies, pixels, and tracking technologies from third parties like Google, TikTok, and Pinterest).
  • Account & Contact Information: Name, email address, phone number, shipping address, and billing address.
  • Order & Transaction Information: Purchase history, items purchased, and payment details (processed securely via encrypted third-party payment gateways like Stripe/PayPal; we do not store your full credit card numbers).
  • Prescription Information: If you order prescription eyewear, we collect the vision prescription data (including PD – Pupillary Distance) that you voluntarily upload or provide to customize your lenses.
  • Communication Data: Information you provide when contacting our customer support team via email (info@xcombo.com) or contact forms.

4. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience, remember your cart items, and analyze website traffic. We also partner with third-party advertising networks (such as Google Ads, TikTok Ads, and Pinterest) that use cookies and pixels to show you personalized advertisements based on your browsing history. You can manage or disable cookies through your browser settings.

5. How We Use Your Data

We use your personal data solely for operational, transactional, and legal purposes, including:

  • Processing, fulfilling, and shipping your orders.
  • Customizing your prescription lenses based on your provided vision data.
  • Sending order confirmations, tracking details, and customer service updates.
  • Detecting and preventing fraud or malicious activities.
  • Improving our website user experience and analyzing marketing performance.

We do NOT sell your personal information or prescription data to third parties.

6. Who We Share Your Data With

We only share your information with trusted third-party service providers essential for operating our online store and fulfilling your orders:

  • Service Providers: E-commerce platform providers, hosting services, and automated email marketing tools.
  • Payment Processors: Secure gateways (e.g., PayPal, Stripe) to process your payments safely.
  • Shipping & Logistics: Courier services (e.g., USPS, UPS, DHL) to deliver your orders to your shipping destination.
  • Analytics & Marketing Partners: Tools like Google Analytics to help us understand how customers use the site, and advertising channels to deliver relevant marketing campaigns.

7. How Long We Retain Your Data

We retain your personal information, purchase history, and prescription data only for as long as necessary to fulfill the purposes outlined in this policy, manage your user account, or comply with legal, tax, and accounting requirements.

8. Your Data Rights

U.S. State Privacy Rights (including California CCPA/CPRA)

If you are a resident of California or other U.S. states with active privacy regulations, you have the following rights:

  • Right to Know/Access: Request disclosure of the personal information we collect, use, and share.
  • Right to Delete: Request the deletion of your personal information, subject to certain legal exceptions.
  • Right to Correct: Request correction of inaccurate personal data.
  • Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the “sale” or “sharing” of personal info. As stated, XCombo does not sell your personal data.
  • Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

EU & UK Users (GDPR Compliance)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to data portability.

To exercise any of your privacy rights, please contact us at: info@xcombo.com.

9. International Data Transfers

Our operations are supported by a global network of servers and service providers. Your personal information may be transferred to, stored, and processed in countries outside of your home country (including the United States and China). We ensure that any such transfers comply with applicable data protection laws and safeguard your information with appropriate technical and organizational measures.

10. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children under this age. If we learn we have collected personal data from a child under 16, we will delete it immediately.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Updates will be posted on this page with a revised effective date.

12. Contact Us

For any questions regarding this Privacy Policy, your personal data, or to exercise your rights:

Hangzhou Quankebao Network Technology Co., Ltd. (operating as XCombo)
Email: info@xcombo.com
Address: Yuhang District, Hangzhou, Zhejiang, China