Frequently Asked Questions
What is the Aura Try-It Guarantee?
If your first qualifying XCombo order includes an Aura Base Frame, your entire order — including the frame,...
Can I add prescription lenses to Aura?
Yes. Aura is available with both prescription and non-prescription lenses, including single vision, reading, progressive, and bifocal options....
Can I wear Aura without a topper?
Yes. Aura is designed to look stylish both with and without toppers. The lightweight metal frame works beautifully...
Why choose XCombo instead of buying multiple pairs of glasses?
Instead of buying several complete pairs of glasses, you only need one Base Frame and a set of...
Can I wear XCombo every day?
Absolutely. XCombo Base Frames are designed for everyday comfort, while Eyewear Toppers (Top Frames) let you refresh your...
How many styles can I create?
As many as you like. One Base Frame can be paired with multiple Eyewear Toppers (Top Frames), allowing...
Are Eyewear Toppers Secure?
Yes. Unlike magnetic attachments, XCombo Eyewear Toppers (Top Frames) use a precision snap-fit design that locks firmly onto...
Can I use prescription lenses?
Yes. Your prescription lenses are fitted into the XCombo Base Frame, including single vision, progressive, bifocal, reading lenses,...
Do I need to buy a Base Frame first?
Yes. Eyewear Toppers (Top Frames) are designed to work with a compatible XCombo Base Frame. Once you own...
How do Eyewear Toppers work?
Eyewear Toppers (Top Frames) feature a precision snap-fit design that securely connects to compatible Base Frames. Simply snap...
What is XCombo?
XCombo is an interchangeable eyewear system that lets you transform one pair of glasses into multiple styles. Start...
How to install and remove the Top Frame
Once you receive your order, please take a moment to view the video at the link below, which...
Why hasn’t my tracking updated after several days?
It’s normal for tracking to take a few days to update after shipment.Our products are shipped from overseas....
How do I select the toppers and frames for Glasses Bundle Sets?
Dear customer, thank you for your order.You have purchased the 1 base + 3 or 5 toppers combination.Here...
How do I order a Glasses Bundle Set ?
Ordering a bundle is simple:Browse the "Glasses Bundles" collection and choose your preferred bundle setSelect your base frame...
What are Glasses Bundle Sets?
XCombo glasses are designed with a modular system that lets you switch your look instantly using interchangeable toppers.To...
When will my order arrive?
Once shipped, delivery times may vary by destination. We currently offer Advanced Shipping only, with the following estimated...
When will my order ship?
Depending on the product and lens type, it typically takes 3–7 business days to process your order and...
Take a look through our FAQs, and if you don't find what you're looking for, feel free to reach out to our support team for further assistance. Happy browsing!