Frequently Asked Questions

How to install and remove the Top Frame

Once you receive your order, please take a moment to view the video at the link below, which...

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Why hasn’t my tracking updated after several days?

It’s normal for tracking to take a few days to update after shipment.Our products are shipped from overseas....

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How do I select the toppers and frames for Glasses Bundle Sets?

Dear customer, thank you for your order.You have purchased the 1 base + 3 or 5 toppers combination.Here...

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How do I order a Glasses Bundle Set ?

Ordering a bundle is simple:Browse the "Glasses Bundles" collection and choose your preferred bundle setSelect your base frame...

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What are Glasses Bundle Sets?

XCombo glasses are designed with a modular system that lets you switch your look instantly using interchangeable toppers.To...

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When will my order arrive?

Once shipped, delivery times may vary by destination. We currently offer Advanced Shipping only, with the following estimated...

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When will my order ship?

Depending on the product and lens type, it typically takes 3–7 business days to process your order and...

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What are Custom Glasses?

XCombo Custom Glasses, also known as Combo Glasses, combine versatility, style, and convenience in a single pair. Each...

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What are Top Frames?

Top Frames, also called toppers or external frames, are lightweight plastic add-ons without lenses. They snap onto the...

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What are Base Frames?

Base Frames are the core frames with lenses. They feature lightweight yet strong metal fronts and temples, adjustable...

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What types of prescription lenses do you support?

We provide Single vision, Reading, Progressive, and Bifocal lenses, as well as Functional Lenses. Options include Clear, Blue...

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What categories of top frames do you offer?

We currently offer Solid Color Top Frames and Crystal Color Top Frames. Pattern Collection and Premium Designs are...

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Do you only have one product, Soline?

No. We currently offer two styles: Soline Wide rectangular frame, and Mira Wide cat-eye design.We’re actively expanding our...

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How do top frames attach to base frames?

Through a smart design of grooves, tabs, and others, the top frame securely snaps onto the base frame....

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Is XCombo modular eyewear?

Yes. One base frame can pair with hundreds of interchangeable top frames in solid colors, transparents, and themed...

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How can I place an order online?

Please visit How to Buy Prescription Glasses Online on XCombo for a step-by-step guide on...

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Do I have to pay for return shipping?

Yes, return shipping is the customer’s responsibility unless the item is defective or incorrect.

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When will my credit card be charged for my order?

Your credit card will be charged once your order is confirmed.

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Further Questions?

Take a look through our FAQs, and if you don't find what you're looking for, feel free to reach out to our support team for further assistance. Happy browsing!

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