Shipping Policy

Shipping Information

Our mission is to provide you with the most reliable delivery options, no matter where you are located. We ship to customers all over the world every day and are dedicated to offering a smooth and efficient service experience.

At present, our products are launching first in the U.S. market. Please note that we currently only support delivery within the continental United States; shipping to Alaska and Hawaii is not yet available. We are also actively working to expand availability in Europe, Australia, and Canada in the near future.

The delivery timeline for each order is divided into two stages:

  • Processing Time: 3–7 business days, during which your order is confirmed, customized, and prepared for shipment.

  • Shipping Time: 6–23 business days, depending on the shipping method you select at checkout.

xcombo process time and shipping time after order eyeglasses
xcombo process time and shipping time after order eyeglasses

Process Time

Shipping MethodProcessing Time
Frame Only24 hours
Non-Prescription48 hours
Single Vision3-5 business days
Readers3-5 business days
Blue-light blocking3-5 business days
Bifocal/Progressive5-7 business days
Photochromic/Polarized5-7 business days
Tint/Mirror5-7 business days

Shipping Time

Country/AreaShipping MethodCostShipping time
Contiguous USStandard Shipping$6.9511-23 business days
Advanced Shipping$9.956-13 business days

Free Shipping Policy

We offer free shipping on orders over $69 (calculated based on the product subtotal, excluding taxes and shipping fees).

Duties & Taxes

Sales Tax: Sales tax will be calculated and applied at checkout based on your shipping address.
Import Duties: All import duties, tariffs, and customs fees are covered by us. You will not need to pay any additional fees upon delivery.

Track Your Order

Enter your order number and email to see the latest shipping status:Track Your Order