Refund and Returns for the USA
Returns & Refunds for the USA
We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.
Return Eligibility
You may request a return within 30 days of delivery, provided that:
The item is unused, unworn, and in its original condition
All original packaging, accessories, and protective films are included
Customized or prescription products have not been used or damaged
Note: Prescription lenses are made specifically for you and are non-returnable and non-refundable, except if the item arrives damaged or defective.
How to Request a Return
To initiate a return, please follow these steps:
Contact Customer Support
Before sending any items back, reach out to our customer support team:Email: info@xcombo.com
WhatsApp: +16267385640
When contacting us, please include:
Your order number
Reason for return
Clear photos if the product is damaged or incorrect
Returns sent without prior authorization may not be accepted.
Submit Return Request in Your Account
After confirming your return with customer support, log in to your xcombo account and go to your order history to submit a return request. Once submitted, you will be provided with all necessary information, including the return address.Prepare and Ship the Item
Pack the item securely in its original packaging, including all accessories and protective films. Use a trackable shipping service to ensure the package can be monitored during transit.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Refunds
Once your return is received and inspected, we will notify you of the approval status within 3 business days.
Approved refunds will be processed to your original payment method within 2–7 business days after the approval, depending on your bank or payment provider.
Original shipping fees are non-refundable, except in cases of defective or incorrect items.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will evaluate the issue and, if confirmed, offer a replacement or refund at no additional cost.
Important Notes
Delivery times and return processing times are estimates and may vary due to customs clearance, carrier operations, or other external factors.
This policy applies only to purchases made directly from our official website.
If you have any questions regarding returns or refunds, feel free to contact our support team. We’re always happy to help.
Product Characteristics & Disclaimer
- Detachable Frame System
XCombo eyewear features a modular design with Base Frames and interchangeable Top Frames, intended for regular attachment and removal. With normal use over time, or if handled improperly, minor signs of wear such as light surface marks or plating abrasion may occur. This is considered normal wear and does not constitute a manufacturing defect or qualify for return or exchange. - Handcrafted Top Frames
Top Frames are partially handcrafted products. Due to the nature of manual production processes, slight variations may occur, including small pinholes, minor differences in ink adhesion, subtle color inconsistencies, or slight variations between production batches. These characteristics are inherent to the craftsmanship and are not considered quality defects or valid reasons for return or exchange. - Design Philosophy
XCombo focuses on creativity, versatility, and expressive style at an accessible price point. While each product is carefully designed and quality-checked, it is not intended to be a flawless, luxury-grade item. Instead, it is created to offer fun, flexibility, and endless styling possibilities. We appreciate your understanding and support.
Shopping from the UK? See our UK Return & Refunds Policy https://xcombo.com/en-gb/refund-returns/