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Frequent Asked Questions
When will my order arrive?
Once shipped, most orders arrive within the following time frames for the USA, Germany, France, UK, Italy, and Spain. Available shipping options:
- Standard Shipping – Typically arrives within 9–14 business days after processing and shipping.
- Advanced Shipping – Typically arrives within 5–8 business days after processing and shipping.
When will my order ship?
Please note that it may take approximately one week to process your order and craft the perfect pair of your glasses.
What are Combo Glasses?
On XCombo, A Combo Glasses set is one base frame paired with one top frame. You can add Combo Glasses directly to the cart or build your own set by choosing a base frame first and adding more top frames. Many customers start with one Combo Glasses plus extra top frames, then expand their collection over time.
What are Top Frames?
Top Frames, also called external frames, are lightweight plastic add-ons without lenses. They snap onto the outside of base frames, letting you change the look of your glasses instantly.
What are Base Frames?
Base Frames are the core frames with lenses. They feature lightweight yet strong metal fronts and temples, adjustable nose pads, and acetate temple tips. Each base frame can pair with hundreds of top frames.