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Frequent Asked Questions
How to install and remove the Top Frame
Once you receive your order, please take a moment to view the video at the link below, which shows how to install and remove the Top Frame.
Why hasn’t my tracking updated after several days?
It’s normal for tracking to take a few days to update after shipment.
Our products are shipped from overseas. In most cases, the tracking number reflects updates only after the package reaches the destination country (such as the United States or Europe).
During the international transit stage, tracking may not show movement for about 5 business days. Once the package arrives in your country, tracking updates will resume with detailed delivery progress.
Please rest assured that your order is on the way. We appreciate your patience!
If there’s still no update after 7 days, feel free to contact us and we’ll check it for you.
How do I select the toppers and frames for Glasses Bundle Sets?
Dear customer, thank you for your order.
You have purchased the 1 base + 3 or 5 toppers combination.
Here is the link for the base frames:
https://xcombo.com/eyeglasses/category/base-frames/
Here is the link for the topper styles:
https://xcombo.com/eyeglasses/category/top-frames/
Please add 1 base frame + 3 or 5 topper styles to your cart. When adding the base frame, you can select “Frame Only”, as your prescription details are already included in your existing order.
Then, please take a screenshot of your cart page. I will update the selected product models into your order notes based on your screenshot.
If you have any questions, feel free to contact us on WhatsApp at any time.
How do I order a Glasses Bundle Set ?
Ordering a bundle is simple:
- Browse the "Glasses Bundles" collection and choose your preferred bundle set
- Select your base frame color
- Enter your prescription or choose your lens options
- Place your order
After checkout:
- Contact us via WhatsApp to select your toppers
👉 WhatsApp: https://wa.me/16267385640
Our team will assist you in choosing your preferred toppers and confirm your selection before production.
What are Glasses Bundle Sets?
XCombo glasses are designed with a modular system that lets you switch your look instantly using interchangeable toppers.
To fully experience the versatility of XCombo, you’ll need multiple toppers—so you can easily match your glasses to different outfits, occasions, or moods.
Our Bundle Sets are the best way to get started. Each bundle includes:
- 1 base frame (with lenses)
- 3 or 5 interchangeable toppers
Compared to buying items separately, bundle sets offer better value while giving you more styling options right away.
You can also choose your favorite designs from 1,000+ topper styles, including different colors, patterns, and finishes.
